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Anything and everything you could ever want to know about Aquarium
Crazy Fish and how we conduct business. If you have additional
questions that you'd like to see answered, please contact us through
the information at the bottom of this page.
Shopping
Can I place an order over the phone?
Yes you can! You can call us during our business hours
to place orders. If your call is not answered please leave a message
with your contact information as well as when it is best to reach
you and one of our representative will contact you as quickly
as possible.
Do I have to have a credit card to place an order on Aquarium
Crazy Fish?
If you are ordering directly from AquriumCrazyFish.com or
over the phone, yes, you will need a credit card to complete you
purchase. For your shopping convenience, Aquarium Crazy Fish does
accept MasterCard, Visa and Discover.
Can I pay by check or e-check?
Currently, Aquarium Crazy Fish does not accept payment via
e-check. We are looking into setting up other online payment options
other than credit cards.
What if you don't have the product(s) I want ?
Even though you will find a large selection of products and
livestock at Aquarium Crazy Fish, in some cases we may not have
the exact product or animal that you are looking for. In this
case, please check back frequently as we are continually increasing
the number of items and species that we carry. To inquire about
availability please contact us using the information found below.
Can I check on the status of the order that I placed the other
day?
You should have gotten an e-mail when your order was fulfilled
stating the expected delivery date based on the information provided
to us by the shipping agent. If further information is required
please contact us using the information below. When doing so,
please make sure to reference your order information as well as
your contact information so that we can provide you with accurate
order tracking information.
Shipping and Returns
How much will it cost to ship my order?
Live Rock & Sand:
All live rock and sand is shipped UPS 2nd Day Air AM. Cost
is $1.20 per pound and will be delivered to your door by noon.
Livestock:
Standard Shipping Method: UPS 2nd Day Air AM at $38.00 per
box. 6 to 8 items per box average.
Optional Shipping Method: UPS Next Day Air at $60.00 per box.
Livestock guaranteed live delivery. 6 to 8 items per box average.
If you wish to use the Optional Shipping Method please specify
that in the comments section at the bottom of the page. Aquarium
Crazy Fish does not ship livestock outside the continental United
States.
All Other Items: $8.00 minimum shipping charge for insured
UPS Ground service. Charges may vary for international orders.
Customers are responsible for noting any expidited shipping requests
in the comments section of the order form. Shipments to Hawaii
and Alaska can only be sent UPS 2nd Day Air.
How long will it take to get my order?
All next-days shipments, orders must be received no later than
4:00P.M EST Monday through Thursday. Orders received later than
4 P.M. will be processed for shipment the following business day.
Orders may be drop-shipped direct from the suppliers. Dry good
orders will be shipped via standard ground delivery service unless
otherwise specified. Livestock (including rock and sand) will
be shipped via next-day or 2nd day service depending on the type
of animals being shipped. Please keep in mind that items may be
received separately. Delivery time on ground service orders will
vary based on where the item is being shipped. If you need additional
information regarding the whereabouts of your order please contact
us using the information provided below.
General Information
Does Aquarium Crazy Fish share or sell my personal information?
Aquarium Crazy Fish's privacy policy explicitly prohibits the
sale or sharing of your personal information to any outside source.
To view the complete policy, please follow this link to our Privacy
Policy.
Where can I find written documentation on your return policy
?
Simply click here to view all
manufacturer warranty and return requirements.
Security
Is it safe to shop with Aquarium Crazy Fish ?
Your transaction and any personal information
that you may enter is on a secured server and will be kept completely
confidential. Your transaction is likely to be more secure than
if you were to give your credit card to someone at a restaurant
or when ordering over the phone.
Contact Us
Here are three easy ways to reach us:
- Send us an email at help@aquariumcrazyfish.com
- Give us a call at 800-277-6191 Monday through
Thursday between 12 P.M and 7 P.M. CST
- Write to us at:
Aquarium Crazy Fish
P.O. Box 903
Park Ridge, IL 60068
Attn: Customer Service
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