Returns / Warranties

General Note on Product Warranties and Specifications
Product descriptions and specifications listed are based on the claims of the manufacturers. Each product manufacturer maintains responsibility over product claims as well as warranty and replacement issues. Please refer to the specific disclaimers enclosed in product packages, and be sure to fill out and submit any product registrations directly to the product manufacturers. Aquarium Crazy Fish is not liable or responsible for manufacturer defect or warranty claims unless noted below.

CPR Aquatics
Every product comes with a 90-day unconditional guarantee. CPR will replace or repair all merchandise that is defective due to workmanship if returned within 180 days of the purchase date. All returns must have RA# from CPR. Returns must include original boxes, original packaging, all parts and all documentation for a full refund. Returns not due to workmanship issues: credit will be given relative to the condition of the returned goods. For example, if the box is missing, a 10%-15% re-boxing fee will be applied.

Aquanetics
All products carry a 1-year warranty against defects and workmanship. Items will be repaired or replaced at the option of Aquanetics. Exceptions include UV sterilizer bulbs, which are covered for 90 days from the date of purchase. Within this time frame, Aquarium Crazy Fish should be contacted immediately upon discovery of a faulty item. Aquarium Crazy Fish will mediate all warranty issues on behalf of Aquanetics.

JBJ Lighting
Six month limited warranty. JBJ aquarium lighting system is warranted to the original purchaser against defective material and workmanship for 6 months from the date of original purchase. This warranty is valid only under the following conditions: additions, modifications, or changes made to the lighting system by the purchaser and not by the manufacturer shall void this warranty. Damages brought on by abuse, misapplication, or mishandling also voids this warranty. Broken or cracked bulbs are not warranted and will not be replaced. This warranty is limited to the repair or replacement of the lighting system at the discretion of the manufacturer. This warranty does not cover personal injury, property loss, including livestock or damage (direct, incidental, or consequential) arising out of use of this product. This warranty gives you specific rights and you may also have other rights, which may vary from state to state. The warranty card must be filled out completely and returned within (14) days from the date of purchase. Failure to do so will void this warranty. A proof of purchase from an authorized dealer must be provided when making a warranty claim. Upon discovery of a defect, the lighting system should be sent prepaid to:
Transworld Aquatics Enterprises, Inc.
3730 Unit 6, West Century Blvd.
Inglewood, CA 90308

ViaAqua Aqua Pumps
Commodity Axis, Inc. warrants that the ViaAqua Aqua Pump and Powerheads are free from defects for a period of one year from the initial date of purchase shown in the original cash register receipt. Commodity Axis, Inc. disclaims all other warranties, express or implied, including, but not limited to, any implied warranties of merchantability and /or fitness for a particular purpose. Although this limited warranty gies you specific rights, you may have other rights, which vary from state to state. This warranty is void if the failure of the ViaAqua Aqua Pump and Powerheads or any part, sealant or component thereof is due to (i) misuse, (ii) tampering, (iii) negligence, (iv) misapplication, (v) abuse, (vi) accident and /or (vii) a failure to properly (a) maintain, (b) clean, (c) pre-filter, (d) reassemble, (e) submerge, and/or (f) use the ViaAqua Aqua Pump and Powerheads with a Ground Fault Circuit Interrupter (GFCI).

Helios Light Fixtures
Commodity Axis, Inc. warrants that Helios light fixtures are free from defects for a period of one year from the initial date of purchase shown in the original cash register receipt. Commodity Axis, Inc. disclaims all other warranties of merchantability and/or fitness for a particular purpose. Although this limited warranty give you specific rights, you may have other rights that may vary from state to state. This warranty is void if the failure of the Helios light fixture or any part, sealant, or component there of is due to (i) misuse, (ii) tampering, (iii) negligence, (iv) misapplication, (v) abuse, (vi) accident and /or (vii) a failure to properly (a) maintain, (b) clean, (c) reassemble, (d) submerge, and/or use the Helios light fixture with a Ground Fault Circuit Interrupter (GFCI).
Commodity Axis Inc. entire Liability and your sole exclusive remedy be, either repair or replacement of the Helios light fixture only if you return the defective Helios light fixture directly to Commodity Axis, Inc. with the original receipt in the original box alond with $10.00 for shipping and handling. Do Not send Helios light fixture by insured mail. Helios light fixture may be sent by UPS requiring signature upon arrival. Any replacement Helios light fixture wil be warranted for remaining of the original warranty period. In no event shall any shipping charges be reimbursed.
In no event will Commodity Axis, Inc. be liable for any consequential or incidental damages including, but not limited to, loss of life, personal injury, property damage, damaged equipment, lost profits, lost wages, lost savings, lost income, etc. arising out of the use of the Helios light fixture. some stated do not allow for the limitationor exclusion for incidental or consequential damages, so the above exclusino may not apply to you. Contact Commodity Axis, Inc. by telephone at 1-888-838-3882.

Pacific Coast Imports, Inc.

Your product is covered for one full year from date of purchase for manufacture defects. Warranty information must be filled out and mailed back with a copy of purchase receipt within 30 days of purchase for warranty to be in effect.
Please mail warranty information to:
Pacific Coast Imports, Inc.
P.O. Box 378
Woodburn, OR 97071

Damaged Merchandise
If your merchandise arrives damaged, please contact us within 48 hours of arrival. We will file the damage claim with the carrier on your behalf. It is important that you do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 10 business days after the claim has been filed. Otherwise, we will send a prepaid return label to pick up the damaged item for internal inspection. Once the claim has been filed, we will reship you the replacement item via the same shipping method that the original item was shipped.

Order Cancelation and Returns
Aquarium Crazy Fish offers a 10 day money back guarantee starting from the invoice date. All items must be unused, in new condition and in there original unmarked packaging. Prior to returning an item please contact us so we are aware of the return. The return freight must be prepaid and the package insured for the appropriate amount.
No return, refund, or exchange will be accepted after 10 days from the invoice date.
No return, refund, or exchange on additives, test kits, softwares, books and any livestock orders.
Shipping charges are not refundable.
All returns must be properly packaged to avoid damage during shipping. We will not issue credit or refund for damaged items due to improper packaging.
All original boxes and product paperwork must be included to receive a credit or refund.
All returned items will be inspected prior to credit or refund.
Orders cannot be cancel after they have been shipped. Refused orders are subject to a 20% restocking fee plus return freight charge. Orders cannot be cancel or refused due to delay in shipping.

Livestock
Aquarium Crazy Fish guarantees live arrival of all livestock, under the condition that it is accepted or picked up in a timely fashion. Specifically, the customer must receive the shipment upon the first delivery attempt. Aquarium Crazy Fish is not responsible for loss due to failed delivery attempts. Contact us immediately if a scheduled delivery fails to occur. No returns will be accepted for livestock, live rock or sand orders.

Shipping
For next-day shipments, orders must be received no later than 2:00 PM EST Monday through Thursday. Orders received later than 2:00 PM will be processed for shipment the following day. Orders may be drop-shipped direct from the suppliers. Dry good orders will be shipped via standard ground delivery unless otherwise specified at the time of order. Livestock (including rock and sand) will be shipped via Next Day or 2nd Day service. Please keep in mind that items may be received separately. Livestock orders can only be shipped within the continental United States.

Sales Tax
Residents of Illinois will be charged 8.25% sales tax on all purchases. Customers residing outside of Illinois are exempt of sales tax.