FAQ
1. Which credit cards do you accept?
Visa, MasterCard, American Express and Discover / More cards are
accepted, as well as debit cards, which bear the Visa or MasterCard logo.
~ we also can take checks over the phone.
2. Can I cancel my order?
Yes, you can, as long as the item has not been received by the customer
or shipped. If the - has already been sent to the customer we will attempt
to cancel the - but cannot guarantee that the cancellation will be possible.
If you do receive an ~that was canceled, accept delivery of the item and
call the customer service center for return instructions.
3. 1 canceled my order I haven't received a credit yet. How long do
credits take?
We submit all requests for credits within 24 hrs of receipt, however,
it my take 7-1 0 business days for you to receive your credit from us.
All refunds will be issued with checks.
4. Can I return an item that is damaged, defective, or just I don't
want?
If within 30 days, you are not satisfied with your purchase, we will replace
the item or provide a credit for the full merchandise amount less any
shipping charges. Merchandise returned without authorization will be refused,
and the carries will charge freight in both directions. To avoid a restocking
charge, please return your merchandise in the original box and packing
materials, including all accessories. Do not destroy or discard original
packing for 30 days. The value of missing accessories will be deducted
from the credit amount of a return.
5. What happens if the item I ordered is not available?
We ship products before the estimated delivery in the waste majority
of cases. On occasion, however, an order may be delayed due to availability
or other circumstances. In the unlikely event there is a change or delay
in filling your order, we will notify you via phone, postal mail or E
-mail. We know that this can be inconvenient, and we will offer you one
of the following alternatives as appropriate to your situation. Offer
an ALTERNATE selection of equal or greater value. Offer a BACKORDER and
new estimate delivery. You can wait from the new delivery date, or cancel
for full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new
information. On rare occasions new circumstances come to our attention
after the placement of your order. Therefore, we reserve the right cancel
your order for a full refund at any time.
6. Why was I charged sales tax on my purchase?
State tax is applied to an item if the customer resides in the shipping
Address State.
7. How long will it take to receive my order?
The standard shipping time for orders is 3 to 9 days. Shipped via
FedEx express service is normally 1 -5 business days.
8 .Can I ship my order to a different address?
Yes! When you place your order come to the check out screen, just
replace your address with the address you want to ship your merchandise
to, then continue.
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