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Return by Mail

We'll gladly accept returns for any Salas/Sweet Illusions products upon provided your items are returned within 15 days of the PURCHASE date, or 10 days from date of delivery.  All items must be returned in new condition.  To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Returns shipping fees will be at customers expense. We'll issue you a full refund minus a $3.00 re-stocking fee per item.  After the 15 days have passed, you will receive a parcial refund.  We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:
1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Fill out the Return Form. 
3. Fill out the reason for your return in the "return reason number" defined on the back of the return card. Include this form inside the box.

If you have lost your Return form, mail your return to: Sweet Illusions
Customer Service Returns Department
2907 Valley Blvd.
Pomona, CA 91768-2536

Salas/Sweet Illusions uses the United Parcel Services (UPS) and United States Postal Service (USPS) ground shipping for all products containing alcohol (including fragrance products). This is a legal requirement in the United States. Fragrances cannot be shipped by air.

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Return Refunds and Credits
All items must be returned in new condition.  To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Returns shipping fees will be at customers expense. We'll issue you a full refund minus a $3.00 re-stocking fee per item.   An additional 5% restock fee will be charged to any item returned after the 15 days have passed, or you will receive a parcial refund.  We regret that we are unable to refund original shipping costs. It takes up to 10 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
If you have any questions about your return, please contact Customer Service .

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Returning a Gift
If you are returning a gift, please contact Customer Service. We can either exchange your gift or we can refund to the credit card used by the purchaser.

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Exchanges
Please note that any item are exchangeable for the same purchase item or any other item with a similar value or cost not including the shipping charges. No exchanges will be made if the product has been use or worn.
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